There's a type of trades business that doesn't get talked about much in operations circles. It's not the big construction project or the multi-year maintenance contract. It's the business doing 30, 40, 50 short jobs a week. Callouts. Repairs. Reactive maintenan ce. The kind of work where the phone rings, someone gets dispatched, the job gets done, and then, if everything goes well, an invoice eventually makes it out the door. That "eventually" is where most of the problems li

As a business owner, I’ve spent hours, days, weeks and years trying to grow revenue while managing everything that comes with running a business. As a co-founder, executive and operations leader, I was responsible for delivery, people, systems, risk and performance.

Most businesses don’t struggle because they can’t grow. They struggle because as they grow, everything quietly gets harder. There are more people, more tools, more meetings and more “quick fixes”.

Over the last year, I’ve been deep in the world of AI, testing tools, building workflows, helping teams understand what’s possible. And the more I worked with these systems, the more one truth stood out: AI is not a substitute for knowing how to run a business. AI is an accelerant. A multiplier. A force magnifier, but only if your foundations are solid. Founders are getting sucked into the hype cycle. They’re looking for shortcuts, automations, hacks, and “smart tools”… all w